Terms of Service
Terms governing use of the Cozlunopetsā¢ website, online store, products, and related services.
Business Information
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
These Terms of Service govern your access to and use of the Cozlunopetsā¢ website, online pet-products store, products, content, tools, and related services.
The store is operated by Hangzhou Luanxiu Network Technology Co., Ltd. Throughout these Terms, āCozlunopetsā¢,ā āwe,ā āour,ā and āusā refer to the store operator. āYouā and āyourā refer to visitors, customers, and other users of our website or services.
By accessing our website, creating an account, or placing an order, you acknowledge that you have read and accepted these Terms together with our Privacy Policy and other policies referenced on our website.
Eligibility and Website Access
You must be at least the age of legal majority in your state, province, or country of residence to make a purchase through our store.
When using our website, you agree to:
- Provide accurate, current, and complete information
- Use our services only for lawful purposes
- Maintain the confidentiality of your account credentials
- Accept responsibility for activity conducted through your account
- Notify us if you suspect unauthorized access to your account
You may not sell, transfer, sublicense, or assign your customer account to another person without our written authorization.
We may restrict access where we reasonably believe an account or user has violated these Terms, applicable law, or another party's rights.
Pet Products and Product Information
We make reasonable efforts to present product photographs, specifications, measurements, materials, compatibility information, and descriptions accurately.
Actual product appearance may vary because of:
- Screen and device settings
- Lighting conditions
- Manufacturing updates
- Natural variations in materials
- Differences between production batches
Customers are responsible for reviewing dimensions, compatibility requirements, care instructions, age recommendations, installation guidance, and safety information before purchasing or using a product.
Our products are not intended to replace professional veterinary diagnosis, treatment, or advice. Please consult a qualified veterinarian regarding an animal's health or whether a particular product is appropriate for your pet.
We may update product information, limit quantities, modify available variants, or discontinue products without advance notice.
Orders and Acceptance
Submitting an order represents an offer to purchase the selected products. An automated confirmation indicates that we received your order request but does not necessarily mean final acceptance.
An order may be accepted after:
- Payment has been successfully authorized
- Required order information has been verified
- Products have been confirmed as available
- No pricing, inventory, security, or fulfillment issue has been identified
We may reasonably decline, limit, hold, or cancel an order in circumstances involving:
- Suspected fraud or unauthorized payment
- Incorrect pricing or product information
- Inventory shortages
- Unusual purchasing activity
- Delivery restrictions
- Violation of these Terms
- Orders that appear intended for unauthorized resale
If we cancel an order after an eligible payment has been collected, the applicable amount will generally be returned to the original payment method.
Prices, Taxes, and Billing
Prices and promotions may change without advance notice. The amount applicable to your order is the amount displayed during checkout, subject to correction of obvious errors.
Unless expressly stated otherwise, prices may not include:
- Shipping or handling fees
- Applicable sales or consumption taxes
- Customs duties
- Import charges
- Currency-conversion fees
You agree to provide accurate billing, contact, and payment information.
By providing a payment method, you confirm that you are authorized to use it and authorize the applicable payment provider to process the amount displayed at checkout.
Promotions may contain separate eligibility rules, expiration dates, exclusions, or purchase limits.
Payment Processing
Available payment methods are displayed during checkout and may vary according to location and provider availability.
Payments are processed through authorized third-party payment providers. Cozlunopetsā¢ does not directly store complete payment-card numbers or card security codes on its own systems.
Your bank or payment provider may:
- Require additional identity verification
- Decline or delay authorization
- Apply international transaction fees
- Convert the transaction into another currency
- Place a temporary authorization hold
Fees independently imposed by banks, card issuers, PayPal, or other payment services are outside our control.
Shipping and Delivery
Orders are prepared and delivered according to our Shipping Policy. Delivery dates and transit periods displayed on our store are estimates rather than guaranteed arrival dates.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier interruptions
- Severe weather
- Customs inspections
- Public holidays
- Incorrect or incomplete addresses
- Remote delivery locations
- Labor disruptions
- Government restrictions
Customers are responsible for providing complete and deliverable shipping information.
Orders may be divided into multiple shipments when different products are fulfilled from separate facilities or supply partners.
Cancellations, Returns, and Refunds
Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed after order fulfillment has begun.
Returns, exchanges, damaged-product claims, and refunds are governed by our Return & Refund Policy.
Return eligibility may depend on:
- The date the product was delivered
- The product's condition
- Whether it has been used by or exposed to an animal
- Health, hygiene, and safety considerations
- Whether packaging, accessories, and components are complete
- Whether the product was customized or clearly marked final sale
Customers must obtain applicable return authorization before mailing products back.
Ownership and Intellectual Property
The Cozlunopetsā¢ website and its contents, including brand names, photographs, graphics, product descriptions, layouts, videos, icons, designs, and software, are owned by or licensed to Hangzhou Luanxiu Network Technology Co., Ltd. and may be protected by applicable intellectual-property laws.
We grant users a limited, personal, non-exclusive, non-transferable, and revocable right to access our website for lawful, non-commercial shopping purposes.
Without prior written permission, you may not:
- Copy or republish substantial website content
- Create unauthorized derivative works
- Use Cozlunopetsā¢ branding in a way that suggests endorsement or affiliation
- Sell, license, or commercially exploit website content
- Remove ownership, copyright, or trademark notices
- Use automated tools to extract product data or content without permission
- Reproduce our product photographs or descriptions for another store
Third-party trademarks and names remain the property of their respective owners.
Third-Party Services and Optional Features
Our website may provide access to third-party applications, payment services, tracking systems, analytics tools, or optional features.
Third-party services may be governed by separate terms and privacy policies. We do not control every aspect of those platforms or guarantee continuous availability.
You are responsible for reviewing applicable third-party terms before using their services.
Links to Other Websites
Our website may contain links to sites not owned or operated by Cozlunopetsā¢.
We are generally not responsible for:
- External website content
- Third-party privacy practices
- Products purchased from unrelated sellers
- Information published by another organization
- Transactions completed outside our store
Questions concerning a third-party company's products or services should be directed to that provider.
Shopify's Role
Our online store uses Shopify's ecommerce technology.
Shopify provides the platform that enables us to operate our storefront, while purchases made from Cozlunopetsā¢ are transactions between the customer and Hangzhou Luanxiu Network Technology Co., Ltd.
To the extent permitted by applicable law, Shopify is not the seller of our pet products and is not responsible for our product descriptions, fulfillment decisions, customer service, refunds, or other responsibilities belonging to Cozlunopetsā¢.
Privacy and Personal Information
Personal information collected through our services is handled according to our Privacy Policy.
Because Shopify hosts our store, information submitted through the website may also be processed by Shopify and relevant providers for purposes including:
- Hosting the storefront
- Processing payments
- Preventing fraud
- Supporting order fulfillment
- Providing analytics
- Maintaining website functionality
Information may be processed in countries or regions outside your place of residence, subject to applicable privacy protections.
Reviews, Messages, and Submitted Content
If you submit a review, image, suggestion, comment, idea, testimonial, or other content, you confirm that:
- You created the content or have permission to submit it
- It does not violate another person's rights
- It is accurate and not intentionally misleading
- Any incentive or compensation related to it is properly disclosed where required
- It does not contain unlawful, abusive, harmful, or malicious material
To the extent permitted by law, you grant Hangzhou Luanxiu Network Technology Co., Ltd. a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to reproduce, adapt, publish, display, and otherwise use submitted content in connection with our business, marketing, and services.
This license does not transfer ownership of your original content to us.
We may moderate or remove content that violates these Terms, applicable law, or another party's rights.
Corrections and Product Availability
Website content may occasionally contain typographical mistakes, incorrect prices, outdated information, inventory discrepancies, or other errors.
We may correct inaccurate information and update website content after an error is discovered.
If an error materially affects an existing order, we may contact the customer for instructions or cancel the affected transaction and issue an applicable refund.
We do not guarantee that every displayed pet product will remain continuously available.
Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations
- Infringe intellectual-property, privacy, or other legal rights
- Submit fraudulent or deceptive information
- Harass, threaten, defame, or abuse another person
- Distribute malware or harmful software
- Send unauthorized advertising or spam
- Impersonate another individual or organization
- Collect another person's information without authorization
- Test, bypass, or interfere with website security
- Scrape, crawl, or systematically extract content without permission
- Manipulate reviews, promotions, discounts, or transactions
- Purchase products using stolen or unauthorized payment information
- Resell or export products in violation of applicable law
- Disrupt another person's use of our services
We may investigate suspected misuse and may restrict access, cancel orders, or cooperate with lawful authorities when reasonably appropriate.
Suspension and Termination
You may stop using our website at any time.
We may suspend or terminate access when we reasonably determine that a user has violated these Terms, created a security risk, engaged in unlawful conduct, or misused our services.
Termination does not eliminate obligations or amounts arising before access ended.
Terms relating to intellectual property, submitted content, disclaimers, liability, and other provisions intended to survive will remain effective where applicable.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an āas availableā basis.
Except for warranties expressly provided by us or required by applicable law, we do not guarantee that:
- The website will always operate without interruption or error
- Every technical defect will be corrected immediately
- Product availability will remain unchanged
- Information will be suitable for every individual purpose
- A pet product will be appropriate for every animal, breed, size, age, behavior, or situation
Any mandatory consumer warranty or protection that cannot legally be excluded remains unaffected.
Limitation of Liability
To the maximum extent permitted by applicable law, Hangzhou Luanxiu Network Technology Co., Ltd. and its personnel, affiliates, agents, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of, or inability to use, our website, services, or products.
Where liability cannot legally be excluded, liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where exclusion is prohibited by law, including liability that applicable consumer-protection law expressly requires us to retain.
Indemnification
To the extent permitted by applicable law, you agree to indemnify Hangzhou Luanxiu Network Technology Co., Ltd. and its affiliates, personnel, agents, contractors, and providers against eligible third-party claims or reasonable costs arising from:
- Your material breach of these Terms
- Your unlawful use of our services
- Your infringement of another party's rights
- Content you submit through our website
This provision does not apply where prohibited by applicable consumer law or to losses caused by our own unlawful conduct.
Severability
If a court or other authorized body determines that any provision of these Terms is invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue in effect.
No Waiver
Our failure to enforce a provision on one occasion does not waive our right to enforce that provision later.
A waiver is effective only when provided in writing by an authorized representative of Hangzhou Luanxiu Network Technology Co., Ltd.
Entire Agreement
These Terms, together with policies and notices incorporated by reference, form the agreement governing your use of our website and services.
They replace prior communications concerning the same subject except where a separate written agreement signed by an authorized representative applies.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our written permission.
We may assign these Terms as part of a lawful merger, restructuring, sale, transfer of business operations, or use of an affiliated service provider, subject to applicable law.
Governing Law and Consumer Rights
These Terms are governed by the laws applicable to Hangzhou Luanxiu Network Technology Co., Ltd. and its operation of Cozlunopetsā¢, together with any mandatory consumer-protection laws that apply to customers in their place of residence.
Any dispute will be handled by a court or other competent authority having lawful jurisdiction over the matter.
Updates to These Terms
We may revise these Terms to reflect changes in our services, business practices, technology, security requirements, or legal obligations.
The latest version will be published on this page with an updated effective date.
Where legally required, we will provide additional notice or obtain any consent required before a material change becomes effective.
Questions About These Terms
If you have questions regarding these Terms of Service, please contact:
Cozlunopetsā¢ Customer Care
China Standard Time (UTC+8)
Owner / Legal Representative: Wang Hui
Website: cozlunopets.com
Room 1467, Yipeng Science and Technology Innovation Park, No. 888 Qingliu Middle Road,
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China