Privacy Policy
How Cozlunopetsā¢ collects, uses, protects, and manages personal information.
Business Information
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
This Privacy Policy explains how Hangzhou Luanxiu Network Technology Co., Ltd., operating under the brand Cozlunopetsā¢ (āCozlunopetsā¢,ā āwe,ā āus,ā or āourā), collects, uses, retains, and shares personal information when you visit our online pet-products store, place an order, communicate with us, or otherwise use our services.
By using cozlunopets.com, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
The information we collect depends on how you interact with our store.
Information You Submit
When you place an order, create an account, contact customer service, subscribe to marketing communications, or complete a website form, we may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Account login information
- Pet products viewed, saved, or purchased
- Order history and transaction details
- Messages, reviews, photos, or other content you send us
- Marketing and communication preferences
Payment Information
Payments are handled by Shopify and authorized third-party payment providers. These providers may collect card numbers, expiration dates, security codes, billing details, and other information necessary to authorize transactions.
Cozlunopetsā¢ does not directly store complete payment-card numbers or card security codes on its own systems.
Information Collected Automatically
- IP address
- Browser type and operating system
- Device identifiers
- Approximate location derived from an IP address
- Pages viewed and links selected
- Referring website or advertisement
- Shopping-cart and checkout activity
- Session duration and website interaction data
- Cookie identifiers and advertising information
Information From Other Sources
We may receive information from Shopify, payment processors, delivery providers, fraud-prevention services, analytics companies, advertising platforms, social networks, and other providers that support our store operations.
Why We Use Personal Information
We may process personal information to:
- Accept, verify, and fulfill orders for pet products
- Process payments and issue eligible refunds
- Arrange delivery and provide tracking information
- Respond to product, account, or order questions
- Manage customer accounts and preferences
- Detect fraudulent, abusive, or unauthorized activity
- Maintain and improve our website and services
- Understand how customers interact with our store
- Personalize content and product recommendations
- Send promotional messages when legally permitted
- Measure advertising performance
- Maintain business and transaction records
- Protect our legal rights and comply with applicable law
Where applicable, we process information based on contractual necessity, consent, legitimate business interests, or compliance with legal obligations.
How Personal Information May Be Disclosed
We may disclose personal information to organizations that help us operate our pet-products store, including:
- Shopify, which hosts and supports our ecommerce store
- Payment processors and financial institutions
- Warehouses, suppliers, and fulfillment partners
- Shipping carriers and tracking providers
- Customer-service and communication platforms
- Website hosting and technical-support providers
- Analytics and performance-measurement services
- Advertising and social-media platforms
- Fraud detection, security, and identity-verification providers
- Accountants, legal advisers, insurers, and professional consultants
- Government authorities when disclosure is legally required
These providers may use information only as permitted by their agreements, applicable privacy notices, and relevant laws.
We may also transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
Advertising and Cross-Context Behavioral Advertising
We may work with advertising and analytics providers to measure campaigns, understand customer activity, and display advertisements that may be relevant to your interests.
Depending on the technologies enabled on our store, these providers may include:
- Meta
- AppLovin
- Shopify advertising and analytics services
These parties may use cookies, pixels, software development kits, or comparable technologies to collect information about activity on our website and, in some cases, activity across other websites or services.
Certain privacy laws may classify this activity as the āsale,ā āsharing,ā or use of personal information for targeted advertising, even when no money is exchanged.
Where required, you may opt out through our Your Privacy Choices page, available cookie controls, or a legally recognized browser-based signal such as Global Privacy Control.
Cookies and Similar Technologies
Cookies are small data files stored on a browser or device. We use cookies and related technologies to operate our website and understand how it is used.
- Essential cookies: Support account access, shopping carts, checkout, security, and core website functions.
- Preference cookies: Remember selected settings, language, region, or privacy choices.
- Analytics cookies: Help measure visits, traffic patterns, and website performance.
- Advertising cookies: Support campaign measurement, audience creation, and personalized advertising where permitted.
You can manage cookies through available consent controls or browser settings. Blocking essential cookies may prevent certain website features from functioning correctly.
Shopifyās Role
Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and its service providers to host the storefront, facilitate checkout, prevent fraud, support store functionality, and provide related ecommerce services.
Shopify may process information in accordance with its own privacy notices and service terms.
Marketing Communications
If you subscribe to promotional emails or otherwise provide legally valid consent, we may send information about pet products, promotions, offers, or store updates.
You may stop receiving marketing emails by:
- Selecting the unsubscribe link included in a promotional email
- Contacting us at service@cozlunopets.com
Unsubscribing from promotions does not prevent us from sending necessary transactional communications such as order confirmations, shipping updates, security notices, or customer-service responses.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:
- Completing and documenting transactions
- Providing customer service
- Maintaining financial and tax records
- Preventing fraud and resolving disputes
- Enforcing agreements
- Satisfying legal or regulatory requirements
Retention periods vary according to the type of information, the nature of our relationship with you, and applicable legal obligations. Information may be deleted or anonymized when it is no longer reasonably required.
Information Security
We maintain administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our store uses encrypted connections, and payment information is processed through authorized payment providers. Access to customer information is limited to personnel and service providers who reasonably require it to perform their duties.
No internet transmission or storage system can be guaranteed completely secure. Customers should protect their passwords and notify us if they believe account or transaction information has been compromised.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information held about you
- Obtain information about how your data is used or disclosed
- Correct inaccurate personal information
- Request deletion of eligible information
- Receive a portable copy of certain information
- Withdraw consent where processing depends on consent
- Object to or restrict certain processing
- Opt out of targeted advertising
- Opt out of the sale or sharing of personal information
- Appeal a decision concerning a privacy request where applicable
- Exercise applicable rights without unlawful discrimination
These rights may be subject to legal exceptions. For example, we may retain information needed to complete transactions, detect fraud, comply with tax obligations, or establish and defend legal claims.
To submit a privacy request, contact service@cozlunopets.com or +86 137 1368 2219. We may need to verify your identity before completing a request.
California Privacy Notice
California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know, correct, or delete certain personal information and to opt out of certain sale or sharing activities where applicable.
The categories of personal information we may collect can include:
- Identifiers and contact information
- Customer and transaction records
- Commercial information
- Internet or electronic activity
- Approximate geolocation information
- Customer communications
- Preferences or inferences derived from activity
We do not knowingly sell or share the personal information of consumers under 16 for cross-context behavioral advertising.
Where legally required, we recognize Global Privacy Control (GPC) as a valid opt-out request for the browser or device transmitting the signal.
Do Not Track and Global Privacy Control
Because there is no universally adopted standard for traditional āDo Not Trackā browser signals, our website may not respond to every DNT setting.
Where required by applicable law, we process recognized opt-out preference signals, including Global Privacy Control, as requests to opt out of eligible sale or sharing activities associated with the browser or device transmitting the signal.
Account-level opt-out requests may require additional information so we can connect the preference to your customer account.
Childrenās Information
Our website and products are intended for adults. We do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe a child has provided personal information to us, contact service@cozlunopets.com. We will review the request and delete eligible information where required.
International Processing
Our company, Shopify, and other service providers may process information in countries or regions outside your state, province, or country of residence.
Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, we or our service providers use appropriate safeguards for international transfers of personal information.
External Websites
Our website may link to websites, applications, payment services, shipping services, social platforms, or other services operated by third parties.
We do not control their privacy, security, or content practices. Before submitting information to an external service, please review that providerās privacy policy and terms.
Changes to This Policy
We may revise this Privacy Policy to reflect changes in our pet-products store, technology, business practices, service providers, or legal obligations.
The latest version will appear on this page with an updated revision date. When required by applicable law, we may provide additional notice or obtain consent before a material change takes effect.
Privacy & Customer Support
For questions about this Privacy Policy or requests concerning your personal information, please contact Cozlunopetsā¢ Customer Care.
China Standard Time (UTC+8)
Owner / Legal Representative: Wang Hui
Room 1467, Yipeng Science and Technology Innovation Park, No. 888 Qingliu Middle Road,
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China