Contact Us
Friendly support for your pet-product questions, orders, and after-sales needs.
Business Information
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Need assistance? The Cozlunopetsā¢ customer care team is ready to help.
Whether you have a question about a pet product, need an update on your purchase, or require after-sales assistance, you are welcome to contact us. We will review your message and respond as promptly as possible during our regular customer service hours.
Ways to Reach Us
China Standard Time (UTC+8)
Pet Product & Order Support
Our customer care team can assist with questions related to:
- Pet-product features, specifications, sizing, or intended use
- Order confirmations and purchase details
- Shipping and tracking updates
- Incorrect or damaged items
- Return and refund questions
- Payment or checkout questions
- General questions about shopping at Cozlunopetsā¢
Help Us Locate Your Purchase Quickly
If you are contacting us about an existing order, please include as much relevant information as possible.
- Your order number
- The name used when placing the order
- The email address used at checkout
- A short description of your question or issue
- Relevant photos or videos if the pet product arrived damaged, incomplete, or incorrect
Support Availability
Our regular customer service hours are:
8:00 AM ā 10:00 PM, China Standard Time (UTC+8)
Messages received outside regular service hours will be reviewed when customer service resumes. Response times may be longer during public holidays, periods of unusually high message volume, or major promotional events.
Company Contact Location
Hangzhou Luanxiu Network Technology Co., Ltd.
Room 1467, Yipeng Science and Technology Innovation Park,
No. 888 Qingliu Middle Road,
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
Owner / Legal Representative: Wang Hui
We're Here for You and Your Pets
Thank you for shopping with Cozlunopetsā¢. We appreciate the opportunity to support you and the animals you care for.
Our goal is to make shopping for everyday pet essentials, care products, enrichment items, and useful accessories as straightforward and dependable as possible.