Payment Methods
Secure and convenient payment options for your Cozlunopets™ pet-product purchases.
Business Information
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
At Cozlunopets™, we provide convenient and protected payment options so customers can shop for everyday pet essentials with confidence.
Unless another currency is clearly displayed during checkout, product prices, shipping charges, discounts, taxes, and transactions on our store are processed in United States Dollars (USD).
Available Ways to Pay
The exact payment methods available to you are displayed during checkout and may depend on your location, device, currency, and payment provider.
Payment Through PayPal
If PayPal is available and selected during checkout, you will be transferred to PayPal’s secure platform to authorize the transaction.
Depending on your location and PayPal’s available services, you may be able to complete payment by:
- Signing in to an existing PayPal account
- Using an eligible debit or credit card through PayPal
- Completing payment through PayPal guest checkout where that option is offered
A PayPal account may not be required when PayPal makes guest checkout available.
Credit and Debit Cards
We accept eligible major credit and debit cards displayed on the checkout page. Available card brands may vary depending on your country or region, issuing bank, currency, and payment provider.
When you pay by card:
- Your payment details are transmitted through an authorized payment processor
- Cozlunopets™ does not directly store your complete payment-card number or card security code on its own systems
- Your bank may require additional verification before approving the transaction
- Your order is confirmed only after successful payment authorization
If your payment is declined or remains pending, please check that your billing information is accurate and contact your card issuer or bank if necessary.
Payment Authorization
By submitting an order, you authorize the selected payment provider to charge the total amount displayed during checkout.
The total may include:
- Pet-product purchase prices
- Applicable shipping charges
- Eligible discounts or promotional adjustments
- Applicable taxes or other charges displayed before payment
A temporary authorization or pending charge may appear before the payment is fully completed.
Billing Information
Customers are responsible for providing complete and accurate billing and contact information when placing an order.
Please ensure that:
- The cardholder name is entered correctly
- The billing address matches information held by the issuing bank when required
- The card number and expiration information are accurate
- Any additional bank-verification request is completed promptly
Incorrect or incomplete billing information may result in a declined payment or delayed order processing.
For security and fraud-prevention purposes, we or our payment providers may request additional verification, place an order on review, or cancel a transaction when unusual or potentially unauthorized activity is detected.
Currency and International Transactions
Unless another currency is clearly displayed during checkout, transactions are normally processed in United States Dollars (USD).
Customers using a card, bank account, or payment method denominated in another currency may incur:
- Currency-conversion charges
- Foreign or international transaction fees
- Exchange-rate adjustments
- Other charges imposed by the financial institution or payment provider
These additional financial-institution fees are not collected, determined, or controlled by Cozlunopets™.
If you have questions about currency conversion or international transaction fees, please contact your bank or payment provider before completing your purchase.
Secure Checkout
Protecting customer and transaction information is important to us.
Our Shopify store uses encrypted connections and trusted third-party payment services designed to protect information submitted during checkout.
- Payment information is processed through authorized payment providers
- Encrypted website connections help protect information during transmission
- Access to transaction information is limited where reasonably appropriate
- Fraud-prevention measures may be used to identify unusual transactions
Although no online payment or data-storage system can guarantee absolute security, we maintain reasonable measures intended to reduce unauthorized access and protect customer information.
Declined or Pending Payments
If a transaction cannot be completed, please check the following before submitting another payment attempt:
- Confirm that your card or payment information is correct
- Verify that your billing address matches your bank records where required
- Check that sufficient funds or available credit are available
- Complete any verification requested by your bank or payment provider
- Contact your bank if the payment continues to be declined
A declined transaction does not necessarily indicate a problem with our store. Banks and payment providers may decline transactions for security, balance, location, or verification reasons.
How Approved Refunds Are Returned
When a refund is approved under our applicable return and refund policy, it will generally be issued to the original payment method used for the purchase.
After a refund has been submitted by us, your bank or payment provider may require additional processing time before the funds appear in your account.
Payment Assistance
For questions involving card approval, account verification, currency-conversion charges, or pending authorizations, please contact your bank or payment provider first.
For questions about an order, payment amount, checkout issue, or charge associated with Cozlunopets™, please contact our customer care team.
China Standard Time (UTC+8)
Owner / Legal Representative: Wang Hui
Room 1467, Yipeng Science and Technology Innovation Park, No. 888 Qingliu Middle Road,
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
When contacting us about a payment or order, please include your order number and the email address used during checkout so our team can locate the transaction efficiently.