Shipping Policy
Clear information about order preparation, shipping, tracking, and delivery for Cozlunopets™ customers.
Business Information
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
At Cozlunopets™, we work to make ordering pet essentials simple and dependable. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered.
Our store offers practical supplies for traditional pets and exotic companions, including everyday care, feeding, grooming, enrichment, travel, and other pet-related products.
Our Fulfillment Approach
Depending on product availability and the delivery destination, orders may ship from one of our approved fulfillment facilities or directly from a qualified supply partner.
This fulfillment model helps us:
- Offer a broader selection of pet-care products
- Maintain accessible pricing
- Reduce unnecessary storage and excess inventory
- Serve customers across multiple regions
- Route available products through appropriate fulfillment locations
Some orders containing multiple pet products may arrive in separate packages. When this occurs, no additional shipping fee will be charged solely because the order was divided into multiple shipments.
Order Preparation and Shipping Charges
Orders are normally prepared within 2–4 business days after payment has been successfully confirmed.
During public holidays, promotional campaigns, seasonal sales, or periods of unusually high order volume, preparation may require up to 5 business days.
Business days exclude weekends and recognized public holidays.
A flat shipping charge of $5.99 per order applies unless a free-shipping offer, promotional rate, or different shipping charge is clearly displayed during checkout.
Expected Transit Times
Estimated transit periods begin after an order has been dispatched from the applicable fulfillment location. Processing time is separate from delivery time.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom & Australia | 11–16 business days |
| Other International Destinations | 15–20 business days |
Shipment Confirmation and Tracking
Once your package has been dispatched, a shipment confirmation email containing available tracking information will be sent to the email address provided during checkout.
Please allow approximately 1–3 business days for the carrier’s tracking system to register the first update.
A short delay in tracking activity does not necessarily mean that the parcel has stopped moving.
If your order is divided into several packages, you may receive multiple tracking numbers and separate delivery updates.
International Duties and Import Charges
International shipments may be subject to customs duties, import taxes, handling fees, brokerage charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout:
- The customer is responsible for applicable import-related charges
- Such charges are not included in the product price or standard shipping fee
- Customs processing may extend the estimated delivery period
- Cozlunopets™ does not control or determine charges imposed by local authorities
Customers may wish to contact their local customs authority before ordering if they need information about possible import costs.
Address Changes and Cancellation Requests
We begin preparing orders shortly after they are submitted. If you need to correct your shipping address or request a cancellation, please contact us within 12 hours of placing the order.
China Standard Time (UTC+8)
We will make a reasonable effort to accommodate a requested change. However, once an order has entered fulfillment or has been dispatched, modification or cancellation may no longer be possible.
Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from incorrect, incomplete, or undeliverable address information may be the customer’s responsibility.
Delayed, Lost or Damaged Shipments
Damaged Deliveries
If a pet product arrives damaged, please contact us within 72 hours of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
- A photo of the shipping label
- A brief explanation of the damage
After reviewing the submitted information, we may arrange an eligible replacement or provide another appropriate resolution.
Packages Confirmed Lost
If the shipping carrier officially confirms that a package was lost in transit, please contact our customer care team.
Once the carrier status has been verified, we may arrange an eligible replacement without an additional product or shipping charge.
Separate Shipments
Products within the same order may be stored or fulfilled from different facilities. As a result, individual items may be dispatched separately and arrive on different dates.
Receiving only part of your order does not necessarily mean that another item is missing.
Please review all tracking numbers and shipment confirmation emails associated with your order before reporting an item as missing.
When Contacting Customer Care
To help us locate your order and assist you more efficiently, please provide:
- Your order number
- The name used at checkout
- The email address used during checkout
- The relevant tracking number, if available
- A brief description of your shipping or delivery question
Shipping & Delivery Support
For questions about shipping, delivery, tracking, or an existing order, please contact:
Cozlunopets™ Customer Care
China Standard Time (UTC+8)
Owner / Legal Representative: Wang Hui
Room 1467, Yipeng Science and Technology Innovation Park, No. 888 Qingliu Middle Road,
Yipeng Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China